General Practice Services | Family Health Centre New Plymouth

Our Services

24 Hour Blood Pressure Monitor • Blood Presssure Checks • Cervical Smears (nurse or doctor) • Contraception and Pregnancy Testing • Cryotherapy  •  Diathermy • Driving Medicals •  Electrocardiography • Healthy Living Advice •  Immunisations • Insurance Medicals • Minor Surgery • Smoking Cessation • Spirometry • STI Checks • Travel Medicine • Tympanography • Vasectomies Service • Wound Care


Family Health Centre looks after your general health needs by offering a full range of general practice care


Appointment Times

The time allowed for each appointment, is 15 minutes, if you think your appointment may need more time, please let us know if you can, and we will allow more time. A long consultation fee of $20.00 per 15 minutes may apply. If new patients do not show for two consecutive appointments, they will be charged for the second no show and possible non-registration will be discussed with your doctor.
If waiting times present a particular problem to you, for example, work commitments or parents with small children; please telephone the surgery prior to your appointment to determine if the doctor is running on schedule. We try to be punctual, but medicine is not always predictable. Emergencies and unexpected long appointments may cause delays.

Please report to the reception desk on arrival.


Results
If you have tests done at med lab, x-rays at Fulford Radiology or the hospital, please phone or email nurse@familyhealth.co.nz 2 or 3 days after to get the results. these results can be given to you by the nurse or doctor. Don’t always assume that because you don't hear from us, that the test is normal. Check with us anyway.


Car Parking
We have 3 car parks at the front and 4 behind the building. We have a disabled car park for cardholders only.

Comments and Complaints

We have a comments and complaints procedure in place. If you would like to comment, or have a complaint, please feel free to fill out the form in the waiting room. They can be sent back to us, in the freepost envelope provided. If you wish to speak to someone personally please ask at reception.

Privacy Policy
A privacy policy is in place. We keep all health information about you, confidential. Please read the privacy notice in the waiting room, on the notice board.

Email Policy
Although we are happy to receive emails, please don't use to seek urgent advice, we will also not communicate any sensitive information to you via emails. As emailing has associated security risks we need verbal or written confirmation from you that you are happy to communicate via email.

Payment

Payment on day of consultation is requested, if you have a problem paying we have other options of payment. If we need to employ a credit agency the agency fees will be added to your account.  Eftpos is available for payment

Child & Adult Injections

All vaccinations for children are free.
Be prepared to wait 20 minutes after these, to ensure your child doesn't react to them. You need to make an appointment with the doctor for a free child check, and the nurse will give the immunisations after. We have a recall system for child immunisations, the nurse will send a letter to you, if your child is overdue, and if we have no response we will forward your contact details to an immunisation coordinator to follow up. Adult injections may be done anytime that the nurses are available. Appointments are necessary for all injections. For travel injections the travel form must be completed and checked by the doctor first. The form is available from the office.



Weight & Blood Pressure

Our practice nurses do weight & blood pressure checks, an appointment is necessary.
The practice nurses are also available for any concerns, or advice you may need.

 Pregnancy Tests

Our practice nurses will do these for you. Your specimen needs to be the first of the day. Bring to us early morning.

Smears

At this surgery we invite women between the ages of 20 & 70yrs to have smears every 3 years unless otherwise recorded. The doctors and our nurses’ Tonia, Judith and Megan are registered smear takers and can do these for you. If you are having your smear elsewhere it would be helpful to let us know.

Breast Screening

A free national breast screening service for woman's health is now available for women aged 45 to 69 yrs phone 0800 270 200.